+43 1 513 88 00 office@viveum.com

Data Protection Declaration

The protection of your personal data is of particular concern to us. We therefore process your data exclusively on the basis of the statutory provisions (GDPR and TKG 2003). In this data protection information we inform you about the most important aspects of data processing within the framework of our website.

Contacting us

If you contact us via one of the contact forms on our website or directly by e-mail, your data will be stored by us for one year for the purpose of processing the enquiry and in the event of follow-up questions. We do not pass on this data without your consent. Data processing is carried out on the basis of the legal provisions of § 96 Para. 3 TKG and Art. 6 Para. 1 lit a (consent) and/or lit b (necessary for fulfillment of the contract) of the GDPR.


Our website uses so-called cookies. These are small text files that are stored on your device with the help of the browser. They’re not doing any harm.

We use cookies to make our website user-friendly. Some cookies remain stored on your device until you delete them. They enable us to recognize your browser on your next visit.

If you do not wish this, you can change the settings of your browser so that it informs you about cookies which you can only allow in individual cases.

If cookies are deactivated, the functionality of our website may be restricted.

Web analysis service Google Analytics

This website uses functions of the web analysis service Google Analytics. Provider is Google Inc., 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. We use the “IP Anonymization” feature on this website. As a result, your IP address will be truncated by Google prior to processing/storage within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, compile reports on website activity, and measure the campaign performance of online advertising for analysis and optimisation purposes.

The data processed includes in particular online identifiers (including cookie identifiers), internet protocol addresses, device identifiers, location data, identifiers assigned by the customer and user data (in particular the time and duration of access, selection of certain offers, etc.). For more information about how Google Analytics uses user data, please see Google’s privacy policy, available at: https://policies.google.com/privacy?hl=de.

You can prevent Google from collecting the data generated by the cookie and related to your use of the website and from processing this data by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de

You can find instructions on how you can prevent Google from saving data under the following link:


When Google Analytics is used, the relationship with the web analytics provider is based on an agreement for data processing. The transfer of data to the processor is based on an adequacy decision of the European Commission (self-certification Privacy Shield). The data is deleted regularly (currently every 26 months).


In order to improve the user experience on our website, we use the Hotjar software (http://www.hotjar.com, 3 Lyons Range, 20 Bisazza Street, Sliema SLM 1640, Malta, Europe). By using Hotjar we can measure and evaluate the user behaviour (mouse movements, clicks, scroll height, etc.) on our web pages. For this purpose, Hotjar uses cookies on user devices and may store user data such as browser information, operating system, time spent on the site, etc. in anonymous form. You can prevent this data processing by Hotjar by deactivating the use of cookies in the settings of your web browser and deleting already active cookies. You can find out more about Hotjar data processing here.


We use the retargeting tool as well as the conversion tracking of LinkedIn Ireland, Wilton Plaza, Wilton Place, Dublin 2, Ireland (“LinkedIn”). For this purpose, the LinkedIn Insight tag is integrated on our website, which enables LinkedIn to collect statistical, pseudonymous data about your visit and the use of our website and to provide us with corresponding aggregated statistics on this basis. As a rule, the following information, among others, is recorded:

  • LinkedIn User ID (Cookie ID)
  • IP address
  • Metadata of the website visit, e.g. Browser type, website visited

In addition, this information is used to provide you with offers and recommendations that are specific and relevant to your interests, after you have informed yourself about certain services, information and offers on the website. The relevant information is stored in a cookie.

For more information on data processing, see the Privacy Statement of LinkedIn.

Your rights

In principle, you are entitled to the rights to information, correction, deletion, restriction, data transferability, revocation and objection. If you believe that the processing of your data violates the data protection law or your data protection claims have otherwise been violated in any way, you can complain to the supervisory authority. In Austria, this is the data protection authority (Datenschutzbehörde).

You can reach us under the following contact details:

VIVEUM Zahlungssysteme GmbH

Riemergasse 14/30

1010 Vienna


Tel.: +43 1 5138800-0

Fax: +43 1 5138800-99

email: privacy@viveum.com

Web: www.viveum.com